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Terms and Conditions

Last updated: 19/09/2025

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Welcome to Conduce Energy Assessments. By accessing and using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

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1. Services

Conduce Energy Assessments provides energy efficiency assessments, reports, and compliance documentation in accordance with the Nationwide House Energy Rating Scheme (NatHERS) and the National Construction Code (NCC). Services are provided based on the information, plans, and specifications supplied by the client.

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2. Client Responsibilities

  • Clients must ensure that all architectural plans, specifications, and documentation provided are accurate and complete.

  • Any errors, omissions, or changes to the supplied information may affect the accuracy of the report and may result in additional fees or time delays.

 

3. Fees and Payment

  • All fees will be quoted prior to commencement of services.

  • Payment terms will be outlined in the invoice. Reports and certificates will only be issued once payment has been received in full, unless otherwise agreed.

 

4. Turnaround Times

  • Standard turnaround time is 3–7 business days depending on project complexity.

  • While we make every effort to meet stated timelines, we are not liable for delays caused by circumstances outside our control, including late submission of required documents.

 

5. Compliance and Limitations

  • Our assessments are conducted in line with NatHERS and NCC requirements.

  • We are not responsible for construction practices, building approvals, or any changes made after the assessment is completed.

  • Compliance certification is based solely on the plans and specifications provided at the time of assessment.

 

6. Intellectual Property

  • All reports, certificates, and related documents remain the intellectual property of Conduce Energy Assessments until payment is received in full.

  • Clients are granted a licence to use these documents for the purpose of obtaining building approvals and compliance.

 

7. Liability

  • Conduce Energy Assessments takes reasonable care in preparing reports and certificates; however, we accept no liability for any direct, indirect, or consequential loss arising from their use.

  • Clients are responsible for ensuring that the final construction complies with relevant building codes and regulations.

 

8. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised “last updated” date.

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Privacy Policy

Last updated: 19/09/2025

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Conduce Energy Assessments respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We may collect personal information from you when you:

  • Submit an enquiry or request a quotation.

  • Provide documentation for an energy assessment.

  • Engage our services and make payments.

 

The information collected may include:

  • Name, business name, and contact details.

  • Architectural plans and project documentation.

  • Payment details (processed securely via third-party providers).

 

2. How We Use Your Information

We use the information collected to:

  • Provide quotations and carry out energy assessments.

  • Issue compliance reports and certificates.

  • Communicate with you about your project.

  • Improve our services and website.

We do not sell, rent, or trade personal information to third parties.

 

3. Data Storage and Security

  • All information is stored securely and only accessed by authorised personnel.

  • Electronic records are protected through password protection and secure systems.

  • Payment information is processed using trusted, secure payment gateways; we do not store credit card details.

 

4. Disclosure of Information

We may disclose personal information if required by law or to third parties directly involved in delivering our services (e.g., regulatory authorities for compliance purposes).

 

5. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and monitor website performance. You can disable cookies in your browser settings if you prefer.

 

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at:

Email: admin@conduceenergy.com.au

 

7. Updates to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised “last updated” date.

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